Do your prices include GST?
All prices include GST.
What if I require a product not listed in your catalogue?
Please use the “Contact Us” link and I will price your requirements and reply to you as soon as possible, usually the same day
How do you deliver my order?
Except for larger cable orders (see the cable order page) your order will be delivered by either PBT Courier (main centres & towns) or NZ Post (small towns & rural). Allow 1-3 days delivery for express delivery or 3-5 days for standard delivery. Exceptions are orders for PDL 800 or Strato series switchgear which are complex orders to assemble - please allow atleast 3-5 days standard delivery
Is there an option for faster delivery?
Yes, add “Express Delivery” to your cart and your order will receive the fastest possible courier ticket and handling. Please note that no NZ couriers guarantee delivery overnight no matter which ticket is purchased, unforeseen circumstances can always occur. We guarantee our express shipping option to be the fastest handling & courier ticket option up to the point that your parcel is handed to the couriers, the rest is up to the couriers.
What if my order does not turn up?
Should you not receive your order within the timeframe above and we have sent you the tracking details please first visit the appropriate website (www.pbt.com or www.nzpost.co.nz) with the supplied tracking number to check your orders location. If you have not been sent a tracking number please contact us
What if a product is faulty?
Please return the fault item to me for testing. At my discretion, and depending on warranty terms, the faulty item will either be replaced or a refund processed
What is your policy regarding refunds?
Normally refunds are only given if the product is faulty. Other refunds may be given on a case by case basis and may attract a restocking fee. Please ask first before returning a product, quoting your order or invoice number and date
Can I pickup my order from your shop?
Pickups for most orders (not larger mains cable orders) can be arranged